WHAT THIS LEARNING PROGRAMME HAS TO OFFER
Customers today are more knowledgeable and more demanding than ever; only extraordinary service gets noticed and remembered. The key for customer service is to focus on areas that really matter to the customer and reinforce the overall customer engagement strategy. The aim of this learning programme is to equip contact centre Team leaders with tools to manage the customer’s experience.
LEARNING SOLUTION TYPE
Accredited Learning Programme
Today's Learners become Tomorrow's Leaders. Let us help you get there.
Exit Level Outcomes
By the end of this Learning Programme you should be able to:
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