FETC: CONTACT CENTRE OPERATIONS

Begin or advance your contact centre career today. 

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WHAT THIS QUALIFICATION HAS TO OFFER

This qualification is structured in such a way that it exposes you to a set of core competencies that enable you to have a broad understanding of contact centre operations and supervision

Diploma

QUALIFICATION TYPE

Further Education & Training Certificate

SAQA ID

# 93996

Access

ACCESS CRITERIA

NQF Level 2 - Contact Centre US

NQF Level 3 - Numeracy

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NQF LEVEL

Level 4

Time

RECOMMENDED DURATION

6-12 Months 

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TOTAL CREDITS

140 Credits

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Exit Level Outcomes

Through these five outcomes you should be able to effectively manage the internal operations of a contact centre.