ACCREDITED LEARNING PROGRAMME: MANAGING CONTACT CENTRE SALES

Begin or advance your contact centre career today.

WHAT THIS LEARNING PROGRAMME HAS TO OFFER

The overall outcome of this learning programme is to enable you to manage the implementation and development of sales skills in the contact centre environment

Diploma

LEARNING SOLUTION TYPE

Accredited Learning Programme

UNIT STANDARD

2 Unit Standards 

Time

RECOMMENDED DURATION

5 Days 

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TOTAL CREDITS

18 Credits

Today's Learners become Tomorrow's Leaders. Let us help you get there.  

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Exit Level Outcomes

By the end of this Learning Programme you should be able to:


  • Determine and communicate product features, advantages and benefits.


  • Describe physical specifications, features, advantages and benefits.


  • Identify client types and needs


  • Cross-sell products in a contact centre


  • Close sales to meet targets