ACCREDITED LEARNING PROGRAMME: SERVICE LEVEL MANAGEMENT

Begin or advance your contact centre career today.

WHAT THIS LEARNING PROGRAMME HAS TO OFFER

Service Level Management has a large impact on service quality and is an important KPI that measures a call centre’s degree of accessibility to their customers. Thus, this programme will enable you as Team leaders and managers, to manage service levels, identify trends and introduce proactive tactics to help enhance service levels.

Diploma

LEARNING SOLUTION TYPE

Accredited Learning Programme

UNIT STANDARD

5 Unit Standards 

Time

RECOMMENDED DURATION

5 Days 

stack

TOTAL CREDITS

38 Credits

Today's Learners become Tomorrow's Leaders. Let us help you get there.  

Arrow out

Exit Level Outcomes

By the end of this Learning Programme you should be able to:


  • Demonstrate an understanding of company specific service levels.


  • Meet and maintain service levels.


  • Retrieve and correlate statistical data.