WHAT THIS LEARNING PROGRAMME HAS TO OFFER
Service Level Management has a large impact on service quality and is an important KPI that measures a call centre’s degree of accessibility to their customers. Thus, this programme will enable you as Team leaders and managers, to manage service levels, identify trends and introduce proactive tactics to help enhance service levels.
LEARNING SOLUTION TYPE
Accredited Learning Programme
Today's Learners become Tomorrow's Leaders. Let us help you get there.
Exit Level Outcomes
By the end of this Learning Programme you should be able to:
© 2018 | Omni HR Consulting (Pty) Ltd. is a private college accredited by SETA